Ola penalised Rs 2L for not delivering e-scooter to woman

CHENNAI: Ola Mobility has been asked to pay 2.05 lakh as compensation for not delivering an electric scooter to a customer in Chennai despite paying the amount two years ago.

K Nisha from Purasawalkam reserved a coral-glam coloured scooter (mode name:S1) and accessories through Ola’s official app. The total cost of the promised vehicle was 1,10,296.

Soon after the app confirmed the availability, Nisha in July 2021 paid 20,499 as reservation and advance amount. She was informed that the date of making the final payment and delivery of the vehicle will be announced later.

Meanwhile, Ola, which initially advertised that their customer can avail finance options for payments, reversed its stance and said that it will accept only full payments.