No fine if scanner fails, NHAI to pay Rs 10K to TN commuter
CHENNAI: The Chennai (North) District Consumer Disputes Redressal Commission has ordered the National Highways Authority of India (NHAI) to pay Rs 10,000 in compensation after finding that staff at Athur Toll Plaza allegedly collected double the toll fee, including a Rs 70 penalty, from a commuter after erroneously claiming that their Fastag account had insufficient balance when in reality the plaza’s scanner was not working.
