NHAI issues guidelines for toll plazas to reduce waiting time

The NHAI on Wednesday said it has issued guidelines to ensure not more than 10 seconds service time per vehicle even during the peak hours at toll plazas to ensure minimal waiting time. The National Highways Authority of India (NHAI) in a statement said the new set of guidelines will also ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 metres.

Noting that although at most of the toll plazas, there is no waiting time after the mandatory 100 per cent FASTag, the NHAI said, “even then if there is a queue of waiting vehicles of more than 100 metres due to some reason, the vehicles will be allowed to pass without paying toll till the queue comes within 100 meters from the toll booth”.