NEW DELHI: The Indian Highways Management Company Ltd (IHMCL) is scrutinising responses from Paytm Payments Bank to determine whether it followed customer verification norms when issuing FASTags and decide any potential action against it, people in know of the developments told ET.
IHMCL, which operates under the National Highways Authority of India (NHAI), had in its letter dated January 19, 2024, barred Paytm Payments Bank from issuing fresh FASTags and taking up new toll plazas due to non-compliance with mandatory know your customer (KYC) norms.
