NCDRC directs Jet Airways to pay Rs 1 lakh to passenger for preponing flight without informing
The apex consumer commission has directed Jet Airways to pay a compensation of Rs 1 lakh along with interest to a Chhattisgarh resident for preponing a flight without informing him in June 2012 due to which he could not appear in an examination scheduled for the next day.
The commission held that Jet Airways India Limited was deficient in rendering services by not intimating to Dr Akash Lalwani the change in schedule of the flight, which left more than 10 hours before the scheduled departure.
Lalwani had booked his flight ticket through an online portal, Yahoo Tour and Travels, booking tickets on behalf of Jet Airways.
The commission said that it was for Jet Airways to ascertain the details of Lalwani and intimate him of the change in flight schedule. “Though the case of Yahoo Tour and Travels is that it had provided all the details of the complainant to Jet Airways assuming that the details were not provided, it was for Jet Airways to ascertain the details of the passenger from the travel agent and intimate the change of time to him.
