A facility to provide power bills to the consumers on their registered WhatsApp number has been started by the Madhya Kshetra Vidyut Vitran Company. Keeping view the spread of Covid-19 infection, a decision has been taken to provide maximum through online system.
Electricity bill will be provided to consumers on their registered Whatsapp number every month, this will eliminate the problem of delay in getting the bill by the consumers.
An unmanned Chatbot system has been introduced by the company to lodge complaints, to check the status of the complaints, to view the bills, receipt of bill payments and to know the status of other applications. Power consumers can use this system on their WhatsApp.
