Mounting delays, flyer woes: Air India looks at deboarding AIASL as ground handler from some airports

NEW DELHI: Citing increased flight delays and passenger dissatisfaction at airports where ground handling is done by its erstwhile subsidiary that post-privatisation remains with the government — Air India Airport Services Ltd (AIASL), — AI has started looking at making alternate arrangement at those places.
The Maharaja on Wednesday (June 29) warned that it will discontinue or scale down work even to AIASL at the airports where the latter provides ground handling to AI.
“While we are working towards exponentially improving our customer experience, AIASL is unable to match the requisite pace of change and we continue to face several challenges at the airports managed by AlASL as ground handling services provider,” Rajesh Dogra, head of AI customer experience and ground handling has said in a letter to V D Dutt, the CMD of AI Asset Holding Ltd — that encompasses, among others, the subsidiaries of government-owned AI which are yet to be sold off.