Missed connecting flight due to delay by airline, Air India asked to pay Rs 3.85 lakh compensation after 20 years fight
Air India was ordered by National Consumer Disputes Redressal Commission (NCDRC) to pay Rs 1.75 lakh compensation and Rs 25,000 to senior citizen customer for litigation expenses along with 6% simple interest from the date of complaint. This compensation is payable to the complainant and his three family members due to the fact that 20 years ago when they were going from Thiruvananthapuram, Kerala to Dibrugarh, Assam on an Air India flight, the flight got delayed and as a result they missed their connecting flight.
