Ministry of Civil Aviation directs airlines to compensate passengers in case of flight delays, cancellations – Check guidelines here

The Union Ministry of Civil Aviation has issued a directive urging airlines and operators to prioritise passenger welfare in the wake of an increase in flight cancellations and delays, particularly attributed to fog and operational-related challenges.

As the new year witnesses a surge in air travel, with families embarking on holiday journeys, the ministry has become aware of a growing number of complaints regarding flight disruptions. These complaints include instances of both delays and cancellations, prompting the ministry to address the concerns of affected passengers.