Madurai Airport secured 2nd place in CSS (round-II) 2020
MADURAI: Madurai International Airport secured second place in Customer Satisfaction Survey (CSS)-2020 after contesting with 56 airports (having below 15 lakh passengers floating for a year) in India. Airports Authorities of India (AAI) conducted the round-II survey with passengers between July and December 2020. There were several parameters like overall satisfaction, access, passport control, security, facilities, environment, services, and travel profile.
