Ludhiana: Consumers struggle as e-KYC rollout disrupts LPG cylinder bookings

Hundreds of consumers, mostly daily wage labourers, thronged LPG agencies in Giaspura on Monday as the mandatory e-KYC rule for booking domestic cylinders led to confusion, with officials saying supply is adequate but awareness about the process remains low.

The mandate requires consumers to complete e-KYC verification before booking cylinders. This e transition has left many, particularly daily wage labourers unfamiliar with digital systems, unable to place refill requests.