Less than 30% got flight cancellation refund amid pandemic: Survey

A survey conducted by Local Circles found that though over twice as many citizens were able to get a flight or hotel booking refund due to third-wave related cancellation as compared to the second wave, the majority still ended up losing money to airlines, hotels, travel websites and agents.

The survey that received more than 20,000 responses from citizens residing in 332 districts of India found that of those who cancelled travel due to the third Covid-19 wave, only 29 per cent were able to get a full refund from airlines and 34 per cent from hotels.

To a question on how did the cancellation process worked for the flight travel that you had booked for January-March 2022, 29 per cent said travel agent and/or airline accepted cancellation and refunded full amount,