‘Jet 2.0 won’t view customers as cash machines’

Grounded three years ago and currently entangled in a long legal battle, Jet Airways is struggling to take to the skies again . While the new owner, Jalan Kalrock consortium, awaits the handover of ownership, the airline’s CEO, Sanjiv Kapoor, gives Swaraj Baggonkar a view of Jet Airways 2.0. Edited excerpts.