IndiGo to refund all passengers by 31 January for flight ticket cancellations

New Delhi: Budget carrier IndiGo today said that it will refund all passengers against the ticket cancellations done due to the coronavirus lockdown earlier this year, by 31 January 2021. “We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021,” news agency PTI quoted IndiGo chief executive officer Ronojoy Dutta.

Indigo has said that that it has already processed close to ₹1,000 crore of refunds, which is approximately 90 per cent of the total amount it owed to its customers.

The lockdown, imposed on March 25, banned domestic and international travel in the country. When the flights were suspended during the Covi-induced lockdown, instead of refunding the tickets, airlines had begun a practice to keep these amount in a credit shell. Passengers could use these credit shells to book on a later date, but with certain restrictions.