IndiGo to change seat cushioning, food menu; hot meals not on radar

NEW DELHI: IndiGo has finally taken note of pet peeves of its passengers — very lightly padded seats and food menu. The airline, which flies almost one in every two domestic flyers, is “doing something about the food that should reflect very soon,” said IndiGo CEO Ronojoy Dutta. However, the food will remain cold and retain the keep-hot-water-in-cup-for-six-minutes options.
“Food choice will be increased. The menu will reflect more options. However, our planes don’t have oven needed to warm food. Ovens cost too much and being heavy increase fuel burn. We are a low cost company and have to keep offering lower fares. We are looking at options for seat cushioning too,” Dutta, or Rono as he is known as in the industry, said.
IndiGo is yet to take a call on having in-seat charger for passengers’ personal electronic devices (PED).