IndiGo launches AI chatbot for ticket booking, customer queries
Airline major IndiGo on Monday launched an artificial intelligence (AI)-based chatbot, 6Eskai, powered by GPT-4 technology. The chatbot is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts and performing web check-ins.
IndiGo’s chatbot comes days after Air India said it has successfully deployed its generative AI-based chatbot, Maharaja, to assist passengers.
According to IndiGo, the chatbot is developed entirely in-house by its digital team, in close collaboration with Microsoft. The chatbot addresses customer queries in 10 different languages and offers a first-of-a kind platform for booking tickets across the entire network.
