India lockdown: Airlines offer sops to stop passengers from cancelling tickets

If you are among the passengers whose air travel plans have been disrupted due to the ban on flights because of coronavirus, then be prepared for a long wait for getting refunds, or even rescheduling your travel plans for tickets booked during this period.

Technically, passengers should get a full refund if the ticket is fully unused and a partial refund if the air ticket is partially used, but this may not be the case after the coronavirus pandemic is over.

Former officials of the Ministry of Civil Aviation, including those who headed the DGCA, told BusinessLine that some airlines with huge cash reserves might be in a position to refund the amount of the cancelled tickets, but this might not be the case for all domestic airlines.