Improving services will increase consumers’ faith in discoms: Ganesh Srinivasan, CEO, TPDDL

The government has recently promulgated the consumer rights rules which lays down performance parameters for electricity distribution companies (discoms). Ganesh Srinivasan, chief executive officer of Tata Power Delhi Distribution, believes that the new rules will be crucial in improving the quality of service for electricity consumers, and subsequently, will benefit discoms through better revenue realisation from upgraded metering and billing systems. In a conversation with FE’s Anupam Chatterjee, Srinivasan also shares his views on how Tata Power can tackle the challenges in its newly acquired distribution businesses in Odisha. Excerpts:

What kind of impact will the new consumer rights rules have on discoms?