Chennai: As immigration counters are crowded, Airports Authority of India (AAI) has requested the government to depute more personnel at Chennai airport.
All counters are not manned at the international arrival terminal because there is a shortage of staff. This is leading to congestion and long queues when two widebody flights arrive back to back at night. The airport authorities have asked the immigration to operate all available counters to ensure that passengers can clear the formalities fast.
A senior official of AAI said that there are 48 counters and “we have asked for more people including for the counters that will come up in the new integrated terminal.”
