IATA agents urges Civil Aviation Minister to allow full refund of air tickets

IATA Agents Association of India has requested the Civil Aviation Ministry to allow passengers full refund of the ticketed value (including basic fare and fuel surcharges) of unutilised tickets as well as rescheduling travel dates by utilising total ticketed value or EMD as credit.

Considering the worldwide spread of Covid-19, majority of the domestic and international passengers in the country are not in a position to prepare for a new travel plan immediately due to the prevailing uncertainty.

Biji Eapen, national president, IATA Agents Association pointed out that many Indian and foreign carriers including OTA’s are arbitrarily and illegally using the technical term “non-refundable” by taking advantage of force majeure clause as outlined in the Air Passenger Charter Act 2019.