Hyderabad airport told to pay Rs 5 lakh to passenger injured following escalator malfunction
In an important judgment, the Telangana State Consumer Disputes Redressal Commission in Hyderabad has ordered the GMR Hyderabad International Airport Ltd (GHIAL) to pay Rs 5 lakh as compensation to a private citizen who met with an accident at the airport in 2014.
On September 10, 2014, the complainant Subroto Banerjee (48) had reached the Hyderabad airport to travel to Bengaluru. As he proceeded to the departures section on an escalator, it slowed down and almost stopped mid-way with a jerk, resulting in passengers falling over each other.
Banerjee, who is a top executive at a private company, claimed that the escalator then moved in the opposite direction and as he fell down, others fell over him.
