Hundreds of Air India flights delayed as snag hits check-in software across network
NEW DELHI: Air India flights across the network since 3am (IST) on Saturday have been affected due to SITA’s passenger and baggage handling system being down. The system resumed at 9am and along with a string of delayed flights. As a result, over 150 AI flights are likely to face delays of about two hours till 8.30pm.
Incidentally, SITA, a leading air transport IT specialist, says the snag happened during maintenance of the system and affected only Air India.
Thousands of passengers are stuck at big airports like Delhi and Mumbai as the affected system controls passenger and baggage check-in. AI is rescheduling flights to clear the backlog and flight delays of about two hours are expected.
After supervising the situation at Delhi Airport, AI chairman Ashwani Lohani told the media: “The SITA system has resumed at 8.45am. Due to this, till 10am, 85 of our flights have been delayed.
