HCL Technologies helps digitise BP’s workplace in multi-year deal

HCL Technologies said it has successfully completed the first phase in building a modern digital workplace, as part of a multi-year deal for multinational energy company BP.

This deal with HCL will help transform BP’s workplace services, enabling it to drive efficiency and create a standardised end-user experience for its employees at more than 500 sites.

HCL has been providing global site support services and managed telephony for 60,000 IT end-users at BP. Its success in improving employee satisfaction through better omni-channel experiences as well as increased first call resolution led to a five-year extension of the engagement and enhancement of scope to include the Global Service Desk, Microsoft Platform Services and Platform Engineering Services.