Good news for air travellers: IndiGo pays out 90% refunds

There is some positive news for those air travellers who had booked flight tickets to travel via low-cost carrier Indigo during the lockdown period. Since the resumption of operations in May, the low cost carrier IndiGo on Monday said that it has already paid out 90 percent refunds amounting to approximately Rs 1,000 crore. According to IndiGo, the airline will disburse customer credit shells and refunds by January 31, 2021.

IndiGo chief executive officer Ronojoy Dutta said the sudden outbreak of COVID-19 and the resulting lockdown brought the airline’’s operations to a complete halt by the end of March. “As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers,” he noted.