Four of five U.P. discoms ‘poor’ performers in consumer services: Govt survey

LUCKNOW: Four of the five government-owned electricity distribution companies (discoms) in Uttar Pradesh are poor performers when it comes to consumer services, reveals a recently-released survey report by the Union ministry of power. Only the Kanpur Electric Company (KESCo) — which caters to urban areas — was able to secure the Grade A ranking.

In fact, Lucknow and Agra discoms have been put among the poorest performers in the country in the Consumer Service Rating of DISCOMS (CSRD) report for the financial year 2021-22. Part B of the survey focusses on consumer services about the availability of power supply hours, the rectification of faults, metering, billing, and the like. Previously, UP-based discoms were found lagging in part A of the survey — which was released six months ago — as well.

In the latest report, Lucknow and Agra discoms have received Grade D (the lowest ranking) while the Meerut and the Varanasi discoms were given Grade C. These discoms cater to both rural and urban consumers.