Despite having started the app-based service, ‘Digi Yatra’ since March 31, 2023, at least three airlines operating from Pune Airport have failed to incorporate the service due to which passengers of these airlines are suffering no end. They have to wait in serpentine queues for check-in and various other tasks.
By contrast, passengers of airlines that have incorporated the service do not need to wait in queues for check-in, etc. and can access boarding passes and other important documents on the ‘Digi Yatra’ app itself. Also, since the passengers’ faces have already been recorded on the app, the faces themselves work as boarding passes, saving the passengers’ time in terms of check-in.
