A passenger onboard an Air India flight from the national capital to San Francisco earlier this month suffered burns after a cabin crew member accidentally spilled coffee on her, and the airline has apologised for the incident.
The passenger took to social media to narrate her experience, saying “Air India delivered distressing experience that took a harrowing turn when flight attendant spilled hot water on my leg”.
“I was travelling from New Delhi to SFO on Flight AI 173 with my 4-yr-old son and 83-yr-old mother-in-law. The flight lasted approximately 16 hrs, and it was nothing short of a nightmare,” the passenger said in a long thread posted on social media platform X on September 27.
