Emails show Air India’s top executives knew of incident hours after flight

Air India’s senior management, including its chairman and managing director Campbell Wilson, were aware of the incident on Flight AI-102 on November 26, when a drunk passenger allegedly urinated on a woman passenger, according to e-mails reviewed by Hindustan Times — a fact that runs contrary to claims by the airline’s top brass that they were not immediately informed of the incident.

The mail threads seen by HT include those sent to the head of inflight service department (IFSD), base operations in India, Lead HR head of IFSD, head of northern region of IFSD and of complaints (customer care), on November 27 by the cabin crew supervisor.