Electricity Rules: Timely connection, 24×7 supply; fines in place for discoms

The government on Monday notified rules that would allow consumers in India to access continuous supply of quality, reliable electricity. The Electricity (Rights of Consumers) Rules, 2020 serve to “empower” citizens by laying down rights that make distribution companies more accountable to consumers. There are exceptions to these rules for certain categories, according to the Ministry of Power.

“The distribution licensee shall supply 24×7 power to all consumers. However, the Commission may specify lower hours of supply for some categories of consumers like agriculture,” stated the Ministry in a release. “I would call this almost historic. It is important for the power system because, for the first time, we are placing the consumer at the centre,” said Power Minister RK Singh.