Electricity (Rights of Consumers) Rules, 2020: Consumer rights rules to be notified soon

New Delhi: The government has proposed to notify rules to ensure minimum service standards to electricity consumers. The draft Electricity (Rights of Consumers) Rules, 2020 seek to specify time limits for distribution companies for giving new electricity connections, and addressing grievances including the common ones like delayed and accumulated bills, faulty meters etc.

They entitle consumers to get rebates on power bills which are not served in time and other compensation from discoms which fail to timely address grievances.