DGCA to monitor passenger complaints, ensure timely redress
New Delhi: India’s aviation regulator plans to monitor all passenger related complaints to ensure they are redressed efficiently and in a time-bound manner.
A senior official at the the Directorate GeneralNSE 0.70 % of Civil Aviation (DGCA) told ET the move is aimed to empower the passengers at a time when air passenger ridership numbers are rising with many first-time fliers and carriers are adding new flights and routes to cater to the growing demand.
“We have a wing in the DGCA that monitors fares and it will now be tasked to check the closure of compla-ints filed with us or even on AirSewa, which is (the civil aviation) ministry’s portal to resolve consumer complaints,” the official said requesting anonymity.
