DGCA imposes Rs 10L fine on Air India for denying boarding to passengers without compensation
The Directorate General of Civil Aviation (DGCA) imposed a fine of Rs 10 lakh on Air India for denying boarding to passengers holding valid tickets and thereafter not providing mandatory compensation to them.
“After that a series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances, in the case of Air India – where the regulation (regarding compensation to passengers) is not being followed and therefore, a show cause notice was issued to the airline and also a personal hearing was afforded,” the Directorate General of Civil Aviation (DGCA) said in a statement.
