‘Delhi Metro commuters can participate in online survey’

Commuters of the Delhi Metro can participate in an online survey conducted by the urban transporter from Monday on various parameters, including availability, accessibility and security.

According to a senior Delhi Metro official, the Delhi Metro will conduct the eighth edition of the Online Customer Satisfaction Survey from August 1-28. “The main objective of the survey is to collect feedback from the commuters on various components of metro services and facilities. “Detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire. The survey will also seek suggestions for improvements if any,” the Delhi Metro Rail Corporation (DMTC) said in a statement.