Crew made a judgement call, says Air India post internal investigation
Tata group-owned Air India has closed its internal investigation on the infamous urination incident on a New York-Delhi flight on November 26, 2022, the aviation company said to ANI.
According ANI, Air India was conducting an internal investigation into the actions taken by its crew members and administrative staff supporting AI102 on 26th November 2022, which has now ended. “The crew were approached by the complainant seeking assistance after allegedly being urinated on by a fellow passenger,” Air India said to ANI.
The company further said that in the absence of witnesses in the entire event, the crew took the complainant’s allegations at its face value and assisted her by providing her with a change of clothes, relocating her to another business-class seat, and cleaning her belongings.
