Coronavirus scare: DGCA asks domestic carriers to consider free flight cancellation

Mumbai: The Civil Aviation Ministry has asked domestic airlines to consider providing flight cancellation option without any fee to customers who are seeking to cancel their journey plans amid coronavirus concerns, according to a DGCA official.

All domestic airlines, including government-owned Air India, have announced a waiver on re-booking charges in case a customer does not want to travel on the designated date but none of them, barring GoAir, has given the choice to cancel the ticket.

“The Ministry has already asked them (the airline) to consider it (providing cancellation option),” a senior DGCA official told PTI.