Consumer not the king: Why airlines have so many disgruntled passengers
It may not just be the fog. Indian flyers are a hassled lot these days as fog has caused flight delays and cancellations. A shocking video has surfaced online in which a passenger aboard an IndiGo flight was seen physically assaulting the pilot who was announcing the flight delay.
Recently, numerous passengers have gone online complaining about delays, poor service and harassment. Delhi’s Indira Gandhi International (IGI) airport on Sunday witnessed chaotic scenes as dozens of flights were delayed due to dense fog that left passengers stranded for several hours.
