Consumer forum asks e-vehicles firm, its dealer to refund 27K for faulty bike
The District Consumer Disputes Redressal Commission of Chandigarh has directed Hero electric vehicles company and its dealer to refund Rs 27,490 to a Panchkula resident for selling a ‘defective’ electric bike.
The complainant in the case, Sandeep Goyal of Panchkula, had approached the consumer forum with a plea that stated that he had purchased a hero electric bike from Shree Shyam Automobiles (dealer) at Panchkula on July 14, 2018 for Rs 27,490, which had a warranty of two years. However, two days after its purchase, the same started giving problems in starting and while running, abruptly shut down in the middle of the road.
After he highlighted the problem, the dealer repaired the bike without issuing a job sheet.
