Consumer court penalises IRCTC, booking officer at Bengaluru railway station for ordeal of elderly couple
Bengaluru: A consumer court in the city recently directed the Indian Railway Catering and Tourism Corporation (IRCTC) and the chief booking officer at the KSR Bengaluru City railway station to jointly pay over Rs 62,000 to an aggrieved consumer for deficiency of service.
Alok Kumar, a resident of Pattandur Agrahara, Whitefield, moved the Bangalore Urban 3rd Additional District Consumer Disputes Redressal Commission in April 2022, requesting the two parties to refund a total amount of Rs 22,300.
The issue concerns a trip that his elderly parents took in the Rajdhani Express from New Delhi to Barauni Junction in Begusarai, Bihar, and had to pay extra despite having confirmed tickets worth Rs 6,995.
