Complaints from fliers awaiting refunds touch 100 per day

Divya Khera describes her past week as “the most stressful ever”. She has been chasing down airlines for refunds after three home-bound flights she had booked tickets for were cancelled.

Many passengers who had booked tickets after domestic flight operations resumed have not got their refunds yet. “With no clear communication and passengers being informed about flight cancellations at the last minute, airlines are exploiting the situation and making money out of passengers,” says Sudhakar Reddy, president, Air Passengers Association of India. Since 25 May, the association has received over 100 complaints every day, he adds.

A screenwriter from Parwanoo, Himachal Pradesh, Khera, 34, often travels to Mumbai for work and has been stuck in the city since 25 March, when the lockdown kicked in.