Cochin international airport wins ACI’s roll of excellence honour

Kochi: The Cochin International Airport Ltd (CIAL) won Airport Council International’s (ACI) Director General’s Roll of Excellence honour in airport service quality (ASQ). The ACI, a global body of airport operators, instituted the Roll of Excellence honour to recognise those airports that have consistently delivered excellence in customer service by winning multiple ASQ awards over a five-year period during the past 10 years. The decision is made based on the opinion of passengers collected through an AQS survey held by ACI.

“Cochin International Airport has consistently delivered excellence in customer service by winning multiple ASQ awards over five years during the past 10 years. CIAL is one of the only six airports worldwide that will receive the recognition this year,”