Check-in delays set off passenger outrage at KIA

Crowding at the security hold area of the Kempegowda International Airport (KIA) set off domestic check-in delays and passenger outrage on Monday.

Bangalore International Airport Limited (BIAL), which operates KIA, said intensified checks carried out by Central Industrial Security Force (CISF) personnel had led to a delay in the morning.

Some of the passengers who were stuck in long queues tweeted about a 90-minute delay and alleged “mismanagement”. They posted videos of the crowds and sought better redress by the authorities, even as the airport operators replied to the tweets with assurances of addressing the concerns.

Some of the passengers also claimed to have missed their flights despite having been at the airport well ahead of their scheduled departure.