CAPA summit 2023: Air India pushes for data exchange in aviation sector

Airlines, airports, online travel agents (OTAs), and other aviation stakeholders must exchange data to ensure seamless end-to-end travel for passengers, Air India’s Chief Customer Experience Officer Rajesh Dogra said on Wednesday at the CAPA India Aviation Summit 2023.

“Two days ago, there was a weather-related delay in Delhi. We wanted to communicate, but many didn’t receive messages because their mobile numbers were not available (with the airline). I think sharing data is very important. We should collaborate and get information,” said Dogra.

OTAs by and large do not share passenger contact details with airlines.