Bengaluru: In case of flight cancellations due to pandemic situations, ticket fares must be fully refunded to passengers, a Bengaluru consumer court ruled recently.
An elderly couple from Bengaluru had approached the court after their US to Bengaluru flights were cancelled during the international travel ban in 2020. The judges ordered their travel agency to refund the fares fully.
In September 2019, Sivaram G, 63, a resident of Kudla Road at Muneshwara Layout, visited the office of Riya Travel & Tours (India) on Kammanahalli Main Road with plans to fly to the US with his wife Hemalatha.
