BPCL’s AI enabled chatbot ‘URJA’ enhances digital experience of customers
Bharat Petroleum Corporation Ltd (BPCL NSE -0.83 %) has developed an AI-enabled chatbot, Urja – the first in the country’s oil and gas industry – to provide its customers an interface for a seamless self-service experience and faster resolution of queries/issues.
The chatbot is “an intelligent virtual assistant with AI/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases,” the company said in a statement.
