BMRCL customer satisfaction survey for improved travel experience

BENGALURU: Corporation Limited (BMRCL) to boost commuter satisfaction, a questionnaire pertaining to all aspects of Metro travel will be provided on the home page of its new website being readied. The portal, which is expected to have numerous customer-friendly features will also list the running time of trains from each station.

The New Indian Express had access to the survey by COMET-NOVA (Community of Metros) which was being trialled online. It included questions like if the public were satisfied with the present timings of the train, the customer care service, the accessibility to the stations, the cleanliness of the stations. An interesting aspect at the end of the survey was any suggestion from customers to improve its service.