Bescom launches WhatsApp helplines to serve consumers

Energy Minister V Sunil Kumar on Tuesday launched 11 WhatsApp numbers that will serve as consumer grievance helplines.

Speaking to media persons here, Kumar said Bescom is flooded with complaints and queries in the wake of recent heavy rains. In order to make it easy for consumers to air their grievances, these WhatsApp numbers have been launched.

At present, Bescom has 1912 as its helpline number. The eleven WhatsApp numbers will be in addition to the existing helpline number and will cover eight districts under Bescom jurisdiction. These include Bengaluru Urban (South, North, West and East), Davanagere, Chitradurga, Tumakuru, Ramanagara, Bengaluru Rural, Chikkaballapur and Kolar.