Airlines told to give passengers full refund in cash

The civil aviation ministry on Thursday said that passengers who had booked flight tickets during the first phase of lockdown for travel up to May 3 must get a full refund from airlines without any cancellation charges if they ask for it.

Several passengers have been complaining on social media as domestic airlines have decided not to give refunds in cash for cancelled flights due to the lockdown and instead issue credit for future travel.

India imposed the first phase of lockdown from March 25 to April 14 to curb the spread of coronavirus. The second phase of lockdown is from April 15 to May 3.