District Consumer Disputes Redressal Commission, UT Chandigarh, has directed Go Airlines (India) Limited, Mumbai, to pay a compensation of Rs 30,000 to a city resident for the loss of his baggage during journey.
In the complaint, Dilpreet Singh Gandhi, a resident Sector 50, said he booked a Go Airlines flight from Chandigarh to Ahmedabad. At the time of collecting baggage from the belt, he found his bag was not there. He claimed the bag contained articles worth more than Rs 1.5 lakh.
He tried reaching out to the opposite party (airlines) on multiple occasions but every time, he was assured by them that they were looking into the matter and an update would be communicated to the complainant soon.
