Airline told to pay ₹3.85L for ‘spoiling trip’

The State Consumer Disputes Redressal Commission has directed Thai Airways Limited to pay a couple ₹3.85 lakh for spoiling their honeymoon trip to Auckland in 2013, by denying them boarding passes owing to a miscommunication.

The commission has directed the airlines to pay ₹2.14 lakh to the couple for the loss suffered in cancellation of the trip, along with ₹46,532 for ticket refund. The commission has further ordered the airlines to pay the couple ₹1 lakh towards mental harassment and ₹25,000 for cost of litigation.

K Jagose, lawyer for the Thai Airlines Limited, said that they are yet to receive a copy of the detailed order. “Only after studying the order would we be able to decide what to do next,” he said.