Air India’s low-cost subsidiaries move to single unified reservation system
Air India’s two low-cost subsidiaries, Air India Express and AirAsia India, have moved to a single unified reservation system and adopted a common social media and customer support channel.
“This migration, which largely involved Air India Express migrating to the systems used by AirAsia India, confers significant capability and efficiency benefits for the airline and passengers,” said Air India’s statement.
This system and website merger comes five months after AirAsia India was fully acquired by Tata Group-owned Air India, and three months after both AirAsia India and Air India Express were placed under a single CEO, Aloke Singh.
